Refund and Returns Policy
At Seen Beauty, customer satisfaction is very important to us. We strive to provide high-quality beauty products and a smooth shopping experience. If you experience any issue with your order, please review our Refund and Returns Policy below.
Returns Eligibility
Due to hygiene and safety reasons, beauty and cosmetic products cannot be returned or exchanged once they have been opened, used, or damaged after delivery. Products must remain unused, unopened, and in their original packaging to be considered eligible for return.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order. To help us process your request quickly, customers may be asked to provide clear photos of the product and packaging.
Once the issue is verified, we will offer an appropriate solution, which may include:
- Product replacement
- Store credit
- Refund if applicable
Refund Process
Approved refunds will be processed through the original payment method whenever possible. Processing times may vary depending on your payment provider or bank.
Shipping fees are generally non-refundable unless the return is caused by an error from Seen Beauty.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used beauty products
- Products damaged after delivery
- Items purchased during final sale or promotional campaigns unless defective
Order Cancellation
Orders may only be canceled before they are processed or shipped. Once an order has been prepared for shipping, cancellation may no longer be possible.
Exchange Policy
Exchanges may be accepted only for damaged, defective, or incorrect items depending on product availability.
Contact Us
If you have any questions regarding refunds, returns, or exchanges, please contact our customer support team through the contact methods available on our website. We are always happy to assist you and ensure the best possible shopping experience.